My State:
Free Special Reports
Get Your FREE Special Report. Download Any One Of These FREE Special Reports, Instantly!
Featured Special Report
Claim Your Free Copy of 2018 EHS Salary Guide

This report will help you evaluate if you are being paid a fair amount for the responsibilities you are shouldering.

In addition, EHS managers can find the information to keep their departments competitive and efficient—an easy way to guarantee you are paying the right amount to retain hard-to-fill positions but not overpaying on others.

Download Now!
Bookmark and Share
April 18, 2013
NIOSH identifies risks at call center

Did you know that NIOSH will conduct evaluations into working conditions at businesses on request? NIOSH recently completed a health hazard evaluation at a call center at the request of a union.

For a Limited Time receive a FREE Safety Special Report on the "50 Tips For More-Effective Safety Training."  Receive 75 pages of useful safety information broken down into three training sections. Download Now

Investigators evaluated concerns about indoor lighting, indoor environmental quality, and job stress. They concluded that air was not evenly distributed to all areas of the facility. And they determined that job stress and employee health concerns were moderately high.

NIOSH recommended that the employer try different lighting patterns and ask employees for input. Also, employees should be advised to:

  • Seek counseling for symptoms of anxiety, anger, depression, or other health issues.
  • Debrief with a supervisor or coworker immediately after a call with an unfriendly customer.
  • Immediately report suspicious behavior or expressions of violence to a supervisor.

Employees, employee representatives, or employers can ask NIOSH to help learn if health hazards are present at their place of work. NIOSH may provide assistance and information by phone and in writing, or may visit the workplace to assess exposure and employee health. The evaluation is performed at no cost to the requestor.

Learn more at http://www.cdc.gov/niosh/hhe/.

Featured Special Report:
2018 EHS Salary Guide
   
   
 
 
Twitter  Facebook  Linked In
Follow Us
Copyright © 2021 Business & Legal Resources. All rights reserved. 800-727-5257
This document was published on https://Safety.BLR.com
Document URL: https://safety.blr.com/workplace-safety-news/employee-health/employee-health/NIOSH-identifies-risks-at-call-center/